Escalation Point for any non-adherences or ticket quality management for the contract. Work on driving improvement actions with Duty managers/ Team managers.
• Experience and sound working knowledge of the following areas: Windows Server administration including Active Directory and the use of Group Policies Backup/recovery technologies; TCP/IP, routing, switching, DHCP and DNS, Cisco IP Telephony.
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Escalation Point for any non-adherences or ticket quality management for the contract. Work on driving improvement actions with Duty managers/ Team managers.
• Experience and sound working knowledge of the following areas: Windows Server administration including Active Directory and the use of ...