Regional IS Manager responsible for all LAN/WAN support for a multi-state region including all issues involving hardware, software, networking and telecom. Senior SE responsible for all on-site requests from client regarding hardware, software and connectivity issues. Prioritizing helpdesk requests, scheduling team members, and team selection. Product Support Specialist for a16 state territory. Helpdesk support for global computer company, provided level 1 and 2 support.

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