Clarksdale, MS, 2012 - Present Manage PC Technicians in repairing desktops and laptops. Maintain an efficient working environment and quickly resolve customer issues. Analyze technical problems, schedule assignments, and approve all completed work. Produce estimates, invoice repairs, and order parts. Create, modify, and perform upkeep of files through menu-driven, command line, and graphic interfaces. • Implemented new policies and procedures that significantly expedited check-in and repair procedures.

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